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<table border="0" cellpadding="3" cellspacing="1" width="100%" class="forumline"> <tr> <th class="thCornerL" width="22%" height="26">Autor</th> <th class="thCornerR">Wiadomość</th> </tr> <tr> <td width="22%" align="left" valign="top" class="row1"><span class="name"><a name=""></a><b>arccess2011</b></span></td> <td class="row1" height="28" valign="top"><table width="100%" border="0" cellspacing="0" cellpadding="0"> <tr> <td width="100%"><img src="http://picsrv.fora.pl/subBlack/images/icon_minipost.gif" width="12" height="9" alt="Post" title="Post" border="0" /><span class="postdetails">Wysłany: Sob 9:50, 13 Lis 2010<span class="gen"> </span> Temat postu: Tips on Dealing with an Upset Customer</span></td> </tr> <tr> <td colspan="2"><hr /></td> </tr> <tr> <td colspan="2"><span class="postbody">The easiest way to appease a customer is to offer options to the customer. When possible allow the customer to pick the solution that they fell is appropriate,<a href="http://www.nikeshoebox.com/mbt-fanaka-gtx-shoes-blackmens-a00200052-p-1235.html" target="_blank" class="postlink">mbt fanaka black</a> <br /> <br />2. It's your responsibility. <br />Listen closely to the customers' complaint and repeat the complaint back to the customer. This process will allow you to design a solution to the customers' complaint. <br /> <br />5. Do not get into a yelling match. <br /> <br /> <br />8. Finally, Follow up. <br /> <br />For starters,<a href="http://www.nikeshoebox.com/air-jordan-shoes-air-jordan-22-c-42_107.html" target="_blank" class="postlink">air jordan xx2</a>, you'll lose and your company will lose. When the customers' temper gets the best of him/her, keep your demeanor calm and purposeful. <br /> <br />3. Listen and design. <br /> <br /> <br /> <br /> <br />Apologize for the customers' inconvenience. Acknowledge and show genuine concern for the customers' situation. <br /> <br />Though it may seem that the customer is attacking you, remember – ‘it's not personal.’ The situation is what is at issue. If you take the customers complaint personally, matters are sure to get worse before they get better. <br /> <br />Verify with the customer that the situation was resolved. Apologize for the inconvenience, and offer your service or services in the future. <br />1. It's not personal. <br />Charles Carter is an administrator for the Nortel Portal and Vice President of <a href="http://www.pbxinfo.com" target="_blank">http://www.pbxinfo.com</a> He has 20 years experience in the telecommunications field, is a software owner/programmer, author of the fictional book "Chaos Theorem" and is currently the President of CS2Communications (http://www.cs2communications.com) - A Southern Mississippi Telecommunications LLC specializing in Nortel Meridian Programming,<a href="http://www.nikeshoebox.com/mbt-mwalk-pink-shoeswomens-p-1206.html" target="_blank" class="postlink">mbt m.walk pink</a>, Nortel BCM Programming, Structured Cable Installations, Nortel Symposium Programming and Smart eM Technology. <br />We are all team players and share in the triumphs and failures of customer service. Do not assign blame or pass the customer off to another team member. <br />From time-to-time you will come face-to-face with a customer that isn't happy with your service. <br /> <br />6. Offer Options. <br />Time is a very valuable resource to you and your customer. When the solution is agreed upon set a timetable for delivery. If you must leave the customers presence, inform the customer when you will return. <br /> <br />Article by Charles Carter <a href="http://www.cs2communications.com" target="_blank">www.cs2communications.com</a> <br />4. Apologize and Acknowledge. <br /> <br /> <br /> <br />At this point, resolution and customer happiness should become your approach to diffuse the situation. Here are a few tips when dealing with an "upset" customer. <br /> <br />7. It's all about timing.</span></td> </tr> </table></td> </tr> <tr> <td colspan="2" height="1" class="spaceRow"><img src="http://picsrv.fora.pl/subBlack/images/spacer.gif" alt="" width="1" height="1" /></td> </tr> </table>
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